Returns & Exchanges

At Cymatics.fm, we strive for complete satisfaction with our premium hardware and sound expansion packs. If you are not entirely happy with your purchase, we offer a 30-day return policy for eligible electronic goods and physical merchandise.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned hardware, a refund will be processed to your original payment method within 5-7 business days.